IP Flow provides advanced data solutions that fuel businesses with greater insight through intelligent data matching, contact profile creation, providing rich firmographics, buyer intent and more.
IP Flow is committed to providing a high-quality solution for all of our customers, potential customers and any other stakeholders who may receive a call from a team member at IP Flow. As part of our ongoing efforts to continually improve our service, we may record calls made by members of the IP Flow team.
IP Flow will not hide its identity when making external calls.
IP Flow will not share, rent, or sell any call recordings to third parties, nor will it share, rent, or sell data relating to the telephone call to third parties.
IP Flow may use call recording for the purposes of training and development of internal team members and for quality assessment of the calls. Calls are recorded for the protection of both the IP Flow employee and the customer. The aim of this is to improve the experience our customers and other stakeholders receive when receiving a call from IP Flow.
Storage of call recorded data
All call recordings are stored within our call recording systems, which are located in the UK. Appropriate security measures that meet the requirements of the relevant laws and regulations in regards to the protection of this data are in place.
TPS and CTPS
All telephone numbers within the IP Flow CRM are checked against the TPS (Telephone Preference Service) and CTPS (Corporate Telephone Preference Service). IP Flow will not make unsolicited sales and marketing calls to any number that is registered on these lists.
Retention
Call recordings are kept for a period of 12 months before complete erasure (subject to providers’ terms). The storage period has been considered in line with our customer retention to ensure that we have a comprehensive audit trail of correspondence between us and our customers throughout the lifetime of our agreements. This is to protect both the interests of our customers and those of IP Flow team members.
Request for data and/or erasure of data
Requests for call recordings can be made by calling us on 02039 939 032 and asking to speak to our Data Compliance Team. Proof of identity will be requested before any data is shared. Alternatively, you can make a request by emailing data-compliance@IPflow.com. Please ensure you include your telephone number, the date, and approximate time the call took place.
Requests for erasure of data should be submitted in writing and submitted by email to data-compliance@IPflow.com or by post to IP Flow, Building 3000, Lakeside, North Harbour, Portsmouth, PO6 3EN.
The IP Flow Data Compliance Team will consider the reason(s) for the erasure request and will make a decision as to whether the request can be met or whether it cannot be met for reasons feasibly considered as essential retention of the data. If a request for erasure is denied by IP Flow under the belief that the data should be kept for good reason, such as legal compliance, to uphold a contract, or to protect one or more parties or participants, IP Flow will notify the supervisory authority of the decision to deny the request and provide reasons for doing so.
IP Flow will review and either comply or deny within 30 days of receiving your request.
This policy was last reviewed and updated on 02nd February 2021. Policies are periodically reviewed to ensure compliance with the current compliance environment.
For questions relating to this policy, please contact data-compliance@IPflow.com
